1. Introduction

InnoventIQ Research ("InnoventIQ", "we", "us", "our") is a market research and consulting firm. This Privacy Policy explains what personal information we collect, why we collect it, how we handle it, and the choices you have. It applies to our website, our communications with clients and prospective clients, and our research activities.

By using our website or engaging with us, you acknowledge that you have read this policy. If you do not agree with it, please do not use our website or share personal information with us.

2. Information We Collect

The information we collect depends on how you interact with us:

• Enquiries and contact details: name, email address, phone number, company name, job title and the content of your message when you contact us through the website, email or phone.
• Client information: business contact details, billing information and project-related information you share so we can deliver our services.
• Research participants: where we run surveys, interviews or discussions, we may collect responses, opinions, and basic demographic or professional details. We will tell you what is collected before you take part.
• Technical information: IP address, browser type, device information, pages visited and time spent, collected through cookies and similar technologies.
• Communication preferences: whether you wish to receive our updates, insights or newsletters.

We do not knowingly collect sensitive personal information (such as financial account credentials, health data or government identifiers) unless it is essential for a specific engagement and you have clearly agreed to provide it.

3. How We Use Your Information

We use personal information only for legitimate business and research purposes, including to:

• respond to your enquiries and provide proposals, quotations and services;
• carry out, analyse and report on market research projects;
• manage client relationships, contracts, invoicing and support;
• send relevant updates or insights, where you have agreed or where permitted by law (you can opt out at any time);
• improve our website, services and user experience;
• protect our systems, prevent fraud or misuse, and comply with legal obligations.

We do not sell your personal information.

4. Research Data and Confidentiality

Confidentiality is central to our work. Responses from research participants are analysed and reported in aggregated or anonymised form. We do not disclose a participant's identity to a client unless the participant has clearly consented to it beforehand.

Information that clients share with us for a project is treated as confidential, used only for that project, and protected under our contractual arrangements with the client.

5. Consent and Lawful Basis

We process personal information with your consent, to perform a contract with you, to meet legal obligations, or for other legitimate purposes permitted under applicable law. Where consent is the basis, you may withdraw it at any time by contacting us; withdrawal does not affect processing done before it.

6. Sharing of Information

We share personal information only when necessary and only in the following situations:

• Service providers: trusted vendors who help us operate our business, such as website hosting, email, analytics, survey tools, payment processing and data storage. They may use the information only to provide services to us and are required to keep it secure and confidential.
• Clients: research outputs are shared in anonymised or aggregated form, unless you have consented otherwise.
• Legal and regulatory reasons: where required by law, court order or a government authority, or to protect our rights, property or safety and that of others.
• Business changes: in the event of a merger, acquisition or restructuring, subject to continued protection of your information.

7. Cookies and Similar Technologies

Our website may use cookies and similar tools to make the site function properly, understand how visitors use it, and improve performance. You can control or disable cookies through your browser settings. Disabling some cookies may affect how parts of the website work.

8. Third-Party Links

Our website may link to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their policies before sharing information.

9. Data Security

We use reasonable technical and organisational safeguards, such as access controls, secure storage and confidentiality obligations for our team and vendors, to protect personal information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Data Retention

We keep personal information only for as long as needed for the purposes described in this policy, to meet contractual, legal, tax or audit requirements, or to resolve disputes. When information is no longer needed, we delete it or anonymise it so that it can no longer identify you.

11. Cross-Border Transfers

Some of our service providers or clients may be located in other countries. Where personal information is transferred across borders, we take steps to ensure it remains protected in line with applicable law.

12. Your Rights

Subject to applicable law, you may:

• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information;
• withdraw consent or opt out of marketing communications;
• raise a grievance about how your information has been handled.

To exercise any of these rights, write to us at [email protected]. We may need to verify your identity before acting on a request, and we will respond within a reasonable time.

13. Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us and we will delete it.

14. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website with its revised date. Continued use of our website or services after an update means you accept the revised policy.

15. Contact and Grievances

For questions, requests or complaints about this policy or your personal information, please contact:

1. Acceptance of Terms

Welcome to InnoventIQ Research ("InnoventIQ", "we", "us", "our"). By accessing or using our website, or by using any of our services (together, the "Services"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Services.

2. About Our Services

InnoventIQ provides market research, consulting and related insight services. Information on our website is for general information and describes our capabilities. Specific services, timelines, fees and deliverables are defined in a proposal, statement of work or contract agreed with each client, which takes priority over these Terms if there is any conflict.

3. Use of the Website

You agree to use the website only for lawful purposes. You must not:

• attempt to gain unauthorised access to our systems, servers or data;
• introduce viruses, malware or any code intended to disrupt or damage the website;
• copy, scrape or extract content through automated means without our written permission;
• use the website in a way that infringes the rights of others or violates any applicable law;
• submit false, misleading or unlawful information.

4. Accounts and Access

If any part of the Services requires an account or login, you are responsible for keeping your credentials confidential and for all activity under your account. Please notify us promptly if you suspect unauthorised use. We may suspend or close accounts that breach these Terms.

5. Client Engagements

Work for clients is carried out under separate written agreements. Project timelines depend on timely access to accurate information, decisions and approvals from the client. InnoventIQ is not responsible for delays, or for issues in the output, that arise from incomplete, inaccurate or late information or inputs provided by the client or third parties.

6. Intellectual Property

All content on our website, including text, graphics, logos, design, methodologies, frameworks, templates and software, is owned by InnoventIQ or its licensors and is protected by applicable copyright, trademark and other intellectual property laws. You may view and print website content for your own internal, non-commercial use, but you may not reproduce, modify, distribute or commercially exploit it without our prior written consent.

Ownership and usage rights in reports and deliverables prepared for a client are governed by the agreement with that client. Unless that agreement says otherwise, InnoventIQ retains ownership of its pre-existing methods, tools and know-how.

7. Research Findings and Disclaimer

Research results, forecasts, estimates and recommendations are based on data, samples, assumptions and sources available at the time of the work. Market research involves inherent uncertainty, and we do not guarantee that any outcome, market performance or business result will be achieved. Clients remain responsible for their own business decisions made using our work.

8. Confidentiality

Each party will keep confidential the non-public information disclosed by the other in connection with the Services and use it only for the purpose of the engagement, except where disclosure is required by law. Respondent identities are protected as described in our Privacy Policy.

9. Privacy and Data Protection

Our collection and use of personal information is described in our Privacy Policy, which forms part of these Terms. By using the Services you confirm that the information you provide is accurate and that you have the right to provide it.

10. Third-Party Websites and Services

Our website may contain links to, or rely on tools from, third parties. We do not control and are not responsible for their content, availability or practices, and a link does not mean we endorse them.

11. Disclaimer of Warranties

The website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties, express or implied, about the accuracy, completeness, reliability or uninterrupted availability of the website.

12. Limitation of Liability

To the fullest extent permitted by law, InnoventIQ, its directors, employees and partners will not be liable for any indirect, incidental, special or consequential damages, or for loss of profits, revenue, data or business opportunity, arising from your use of, or inability to use, the Services. For paid client engagements, our total liability is limited as set out in the applicable agreement, and otherwise will not exceed the fees paid to us for the specific service giving rise to the claim.

13. Indemnity

You agree to indemnify and hold InnoventIQ harmless from claims, losses and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Services, or your violation of any law or third-party right.

14. Suspension and Termination

We may suspend or restrict access to the website or Services at any time, without notice, if we believe these Terms have been breached or if needed for security or legal reasons. Provisions that by their nature should continue, including those on intellectual property, confidentiality, disclaimers, liability and governing law, survive termination.

15. Changes to These Terms

We may revise these Terms from time to time. The updated version will be posted on our website with its revised date, and continued use of the Services after that means you accept the changes.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of New York. Subject to any dispute resolution clause in a client agreement, the courts located in New York County, New York will have exclusive jurisdiction over any dispute arising from these Terms or the Services.

17. General

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in effect. Our failure to enforce a right is not a waiver of it. These Terms, together with the Privacy Policy and any client agreement, are the entire understanding between you and InnoventIQ regarding the Services.

18. Contact Us

For questions about these Terms, please contact: